Field Service Engineer

  • 350 Euro €
  • Published date: 28 November 2019
    • Södertälje, Stockholms, Sweden

  Role:          Field Services Engineer

  Location:   Helsingborg, Sweden.

  Job Type:   Contract



  • Perform initial troubleshooting and diagnosis for application-related Incidents

  • Oversee application-related Incident Management, Service Request Management, and Problem Management execution.

  • Hardware troubleshooting like open platform connectivity and interface with field equipment

  • Provide Functional understanding of the process, tools and integration of plant equipment’s to J&J Business units

  • Experience working on validation environment and IQ, OQ, PQ processes

  • Participate in site-level Disaster Recovery, Business Continuity Planning, configuration management database related to Technology services

  • Collaboration with other support group and third-party vendors

  • Collaborate with local business in change management & support processes aligning downtime with the manufacturing schedule.

  • Site delivery responsibilities expanded to Manufacturing Execution System (MES) infrastructure and integration of Manufacturing Execution System (MES) infrastructure with plant devices

  • Coordinates and acts as Single Point of Contact (SPOC) for complex service requests (e.g., MES, Lab and warehouse systems, End-user devices, networking services, Collaboration)

  • Serves as a source of functional understanding of processes, tools, and integration of MLL plant equipment with IT platforms and applications, as well as Manufacturing business knowledge

  • Interacts with multiple J&J stakeholders – Execution systems, plant engineers and technicians and MLL IT

  • Conducts facilities management on behalf of IT (e.g., local computer rooms, coordinate downtime activities)

  • Participate in site-level DR, BCP, CMDB

  • Knowledge on ITIL processes is a must

If anyone is interested please let me know your interest 

+44 2030048909

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